Welcome to Platinium Group! One of the fastest growing companies in the ticketing industry. We offer world-class solutions to B2B clients and outstanding sport experiences to consumers all over the world for events in Formula One, MotoGP, Football, Tennis, and Motocross.
We operate out of offices in Monaco, Barcelona, Milan and Paris, and our mission is to help our clients succeed by maximizing the results of each event and provide the best product experience for consumers.
Our cutting-edge solutions provide ticketing, CRM, logistics and digital marketing services to many Event Organizers around the world. We also focus on providing first-class experiences to sport fans through our own Brands – Gootickets.com & Gpexperiences.com
Responsibilities:
- Responding to routine customer inquiries regarding the sports events organisation and services (e.g. how to purchase tickets on our website, inform about shipping/delivery dates, promotional offers, additional services…);
- Work closely with the Event Management and Logistic Service to ensure delivery of tickets are done on time;
- Conduct checks and validation procedures in order to secure the integrity of payment processes;
- Handling and resolving customer complaints (e.g delivery delay or payment issues);
Required Skills & Experience:
- Genuine interest in working with and helping customers;
- Perfectly fluency in written and spoken English, another language such as Spanish or German is a strong plus.
- Experience in a customer facing role;
- Very good communication and organizational skills;
- Good team player, driven and pro-active;
- Strong problem-solving ability (e.g. identifying key issues and thinking through alternatives, prioritizing and making things happen);
- Be able to handle complaints and difficult situations with confidence;
Job details:
- Department: Customer Service
- Job type: Short Term contract (6 months)
- Job Localization: Monaco