Position based in Monaco – Immediately available
Welcome to Platinium Group – one of the fastest growing companies in the ticketing industry. We offer world-class solutions to B2B clients and outstanding sport experiences to consumers all over the world for events in Formula One, MotoGP, Football, Motocross…
We operate out of offices in Monaco, Milan, Paris, Shanghai and Barcelona and our mission is to help our clients succeed by maximizing the results of each event and provide the best product experience for consumers.
PG is always looking for smart engaged people who think different and want to change the world! We hire a multitude of profiles and personalities in the numerous fields we operate in and truly value the importance of team work. Dynamism and creativity fuel our growth and passion.
- Responding to routine customer inquiries regarding the sports events organisation and services (e.g. how to purchase tickets on our website, inform about shipping/delivery dates, promotional offers, additional services…);
- Work closely with the Event Management and Logistic Service to ensure delivery of tickets are done on time;
- Conduct checks and validation procedures in order to secure the integrity of payment processes;
- Handling and resolving customer complaints (e.g delivery delay or payment issues);
Required Skills & Experience:
- Genuine interest in working with and helping customers;
- Perfectly fluency in written and spoken English, another language such as Spanish or German is a strong plus.
- Experience in a customer facing role;
- Very good communication and organizational skills;
- Good team player, driven and pro-active;
- Strong problem-solving ability (e.g. identifying key issues and thinking through alternatives, prioritizing and making things happen);
- Be able to handle complaints and difficult situations with confidence;
A successful international and growing e-commerce company that offers you the possibility to escalating careers via commitment and creativity. You will join a passionate, dynamic and results driven team based in Monaco which is a simply a unique place.
And that’s not all….
- Lunch vouchers
- Gaming area: ping-pong, pool, baby foot
- Large kitchen fully equipped
- Showers in the office, particularly interesting for sports-people