Monte Carlo Travel (PLATINIUM GROUP) is the leading luxury travel agency in the Principality of Monaco since 1985.
Forty years later, the agency continues to provide world-class travel & hospitality services with the same meticulous approach, taking traveling to a whole new dimension and building the roads to unforgettable memories by offering truly unique voyage experiences. The personalized and tailormade service has taken customer care standard’s level to an unmatched height on the market. Whether is for leisure or business and is for an individual, a corporation or a sport team, Monte Carlo Travel provides the widest range of travel and also concierge services.
We offer the opportunity to each employee to find their career path within our organisation. We try to give everyone the chance to become an expert in her / his field or change positions if she / he wishes to.
Join us and be part of a forward-thinking organisation where your expertise contributes to shaping the future of ticketing, supported by a culture of innovation and excellence.
Job overview
In order to further strengthen our Travel & Conciergerie, we are looking for an experienced Travel Agent to:
- Manage all steps related to each travel’s request for our international clientele (business and / or personal travels)
- Acquire new clients
- Cultivate existing client’s portfolio
- Keep billing process as per standards set by our accounting department
- Implement new practices and contribute to Monte Carlo Travel’s evolution
- Help customers find a suitable package holiday or plan independent travel
- Sell on a daily base all sort of travels from flights, accommodation, ground transportation to vacation packages using Amadeus booking system and other tools
- Identify hotels and negotiate prices in order to offer the right product(s) to customers traveling abroad
- Negotiate rates, conditions with partners, book outs, compensations and cancellation charges when needed
- Imagine and invent new formulas and leisure agendas
- Handle Platinium Group’s employees’ travels
- Inform customers of changes, arrange refunds and handle complaints
- Prospect, create and finalize barters or partnerships with sponsors and/or partners
- Advise customers about passports, insurance, visas, necessary vaccinations
- Handle general administrative tasks
- Ensure sales targets are met
- Keep up to date about developments in the travel industry
Requirements
- A significant experience within travel/hospitality industry, luxury concierge and ticketing
- Knowledge of luxury hotel groups
- Experience with top VIP and international clientele
- Fluent written and spoken French and English (multilingualism is a plus)
- Excellent proficiency of Amadeus Air-Hotel-Car rental is essential (Air: reservation, pricing, issuance, modification, refund, profiles)
- Proficiency in IGA
- Mastery of B&B websites
- Familiarity with new technologies and market trends in the travel industry
- Negotiation skills and problem-solving abilities
- Excellent communication, strong analytical skills, and active listening
- Attention to detail and guest-oriented
- Organized, responsive, and proactive
- Flexible and versatile
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