Permanent role based in Monaco – Immediately available

Welcome to Platinium Group – one of the fastest growing companies in the ticketing industry. We offer world-class solutions to B2B clients and outstanding sport experiences to consumers all over the world for events in Formula One, MotoGP, FormulaE, Tennis, and Motocross.

We operate out of offices in Monaco, Milan, Paris, Shanghai and Barcelona and our mission is to help our clients succeed by maximizing the results of each event and provide the best product experience for consumers.

Our cutting-edge solutions provide ticketing, CRM, logistics and digital marketing services to many Event Organizers around the world. We also focus on providing first-class experiences to sport fans through our own Brands – Gootickets.com & Gpexperiences.com

PG is always looking for smart engaged people who think different and want to change the world! We hire a multitude of profiles and personalities in the numerous fields we operate in and truly value the importance of team work. Dynamism and creativity fuel our growth and passion.

Job Overview

The Client Success Manager is the unique and privileged interlocutor for our international technology clients. Reporting directly to the head of department, the Customer Success Manager guarantees our customers satisfaction regarding our ticketing solution and provides sound recommendations to enhance business growth. Remaining focused on delivering outstanding value to our clients, the role holder is also responsible for the existing contract renewal. This position is suitable for a strongly professional individual who is always seeking to maintain a strong and long-lasting client relationship.

Missions

  • Management of an open customer portfolio
  • Implementation of ticket-shops
    • Gather and analyse customer requirements
    • Coordinate internal teams to successfully manage the project to completion (IT, web marketing, business intelligence, customer service, finance, etc)
    • Use a hands-on approach during the implementation of the ticket-shop
    • Advise and lead the customer in order to implement successful marketing strategies
  • Development of customer revenue
    • Develop a strong and trustful relationship with the customer
    • Define business action plans and strategies, help customer implement them
    • Assist customers in the development of their revenue
    • Use internal teams’ knowledge to implement the best strategy
    • Identify synergies and cross selling opportunities across the business
    • Up-sell new and existing products to customers that may benefit from additional or higher quality of products and services
  • Monitoring of ticket-shop and results
    • Monitor revenue through tracking tools
    • Monitor the customer’s website, and take swift action in case change needed
    • Monitor billing and invoicing of the customer
  • Onsite presence may be required during the Event (may require weekend travelling)
    • Supervision of onsite sales and access control
    • Training and management of local teams
    • Customer relationship

Profile

  • Experience gained in a client facing and B2B account management role such as Client Services Manager, Customer Success Manager, Account Manager, Account Executive or similar
  • Tech savvy – previous experience in tech company (software, web environment)
  • Solutions sales experience based on understanding of customer technical needs
  • Experience in key stakeholder management at C level
  • Experience in data analysis or web marketing (SEO, SEM, Newsletters, web campaigns)
  • English mother tongue or perfectly bilingual, additional language is a plus
  • Empathy, excellent communication skills, ownership, adaptability to different cultures
  • Ability to adapt to a fast-paced and ever-changing environment
  • Strong ability to analyse, interpret results (dashboards, reporting) and draws conclusions
  • Open to travel abroad maximum 2 times a month, and on weekends from time to time

Our offer

A competitive salary within a successful international and growing e-commerce company that offers you the possibility to escalating careers via commitment and creativity. You will join a passionate, dynamic and results driven team (17 nationalities) based in Monaco which is a simply a unique place. And it’s not all…

  • Innovating development projects aiming at major worldwide sport & entertainment events
  • Family like and dynamic working environment
  • Lunch vouchers
  • Gaming area: ping-pong, foosball
  • Fresh juice served every Monday, free breakfast every last Friday of the month (to share a relaxing moment together)
  • Large kitchen fully equipped
  • Showers in the office, particularly interesting for sporty people 😉

Job details

  • Department: Account Management
  • Contract: Permanent
  • Location: Monaco

 

 

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